ADRCs serve people age 60 or older, and individuals with disabilities of any age.  With a single contact to one of the member agencies, the staff work together to connect individuals with the appropriate services and supports to help people live independently in the community.  To the consumer, this is a seamless process where No Wrong Door is really All the Right Doors!

The core functions of ADRCs are:

• Information and Referral Services (I&R)

I&R is the initial entry point to gather information.  I&R staff ensure that anyone seeking information regarding services, programs or benefits receives the requested information in a timely, professional, and helpful manner.  I&R staff screen perspective consumers for program and benefits eligibility; help callers understand what services are available; and inform them how best to access these services.

• Transition Planning and Coordination

ADRCs also assist consumers as they transition from nursing facilities and acute care facilities back to the community.  To allow them to live independently with support services and ensure a successful setting transition, ADRCs can help with housing searches; referrals for in-home care; transportation options; assistive technology; and home/vehicle modifications.

• Options Counseling (OC)

OC is intended to provide consumers and family members with information on the resources that are available in their community, based on their individual circumstances, enabling them to make informed decisions.  An Options Counselor helps each consumer develop their own personal long-term care plan and connects them to resources, services and supports that may help them live as independently as possible in their community.